Transport Operations Platform
A cloud-based shuttle operations platform that consolidates route planning, driver allocation, bookings, invoicing and reporting into one system.
- Industry
- Transportation Technology · Logistics · Mobility Services
- Discipline
- Platform engineering · Operations design · Reporting
- Year
- 2025
- Stack
- PHP · Laravel · MySQL · JavaScript
The problem
Shuttle operations were being coordinated across spreadsheets, phone calls and a separate invoicing process. Route planning and driver allocation depended on individual knowledge rather than a system, bookings arrived through several channels, and billing was reconstructed after the fact from incomplete trip records. There was no single view of what was running on any given day.
How we approached it
We mapped the operational day from booking through to invoice and identified the points where information was being re-entered. The platform was designed around a single trip record that carries the booking, the allocation, the route and the billing outcome — so that data captured once flows through to reporting without further handling.
How it is built
A centralised operations database with role-separated interfaces for dispatch, administration and management. Route planning and driver allocation write to the same trip records that billing and reporting read from, which removes the reconciliation step entirely.
What shipped
Transport management system
Route planning and optimisation
Driver and fleet administration
Customer and booking management
Automated billing and invoicing
Operations dashboard
Reporting and business intelligence
Performance analytics
Where it landed
Route planning, allocation, bookings, billing and reporting now operate from one trip record rather than from separate spreadsheets and manual reconciliation. Operational status is visible in real time to the people who need to act on it.
Quantified operational results are available from the client on request and are deliberately not published here.
