Internal AI assistants
Assistants grounded in your own documents, policies and data, with permissions that respect who may see what.
02 / Intelligence inside the work
Automate the repetitive. Surface the useful.
We build AI into operational systems rather than alongside them. The measure is not how advanced the model is — it is whether a task that used to take forty minutes now takes four, and whether the answer someone needs is available when they need it.
The problem
Where AI actually pays
The useful applications are unglamorous, specific, and measurable.
Manual today
- Reading invoices and delivery notes to key the figures into a system
- Answering the same twelve customer questions every day
- Searching four systems and a shared drive to answer one question
- Triaging and routing an inbox by hand
- Summarising long documents before anyone can act on them
- Reporting that requires someone to assemble it
Automated with review
- Documents read, fields extracted, and exceptions escalated to a human
- First-line answers handled automatically, with clean escalation
- One place to ask, answered from your own approved sources
- Enquiries classified and routed to the right team on arrival
- Summaries and extracted actions generated on receipt
- Narrative reporting drafted from live data for a human to approve
Services
What we build
Knowledge & search systems
Retrieval over your contracts, procedures and historical records, with citations back to the source document.
Document intelligence
Extraction and classification for invoices, applications, statements, contracts and forms.
Workflow automation
Rules and model-assisted routing that move work between systems and people without manual handling.
Customer support AI
Deflection of routine enquiries with a clear, logged path to a human when it matters.
Operational intelligence
Anomaly and exception surfacing so problems reach someone before a customer reports them.
Data pipelines
The unglamorous foundation — clean, current, well-modelled data, without which none of the above is reliable.
Integration with existing tools
AI capability delivered inside the systems people already work in, not as another tab to remember.
Process
Identify the task
We look for a specific, high-frequency task with a measurable time cost. Vague ambitions do not survive contact with production.
Establish the baseline
How long does it take now, how often does it happen, and what does an error currently cost? Without this there is no way to prove value.
Prototype and evaluate
A working prototype on your real data, measured against the baseline, with an honest read on accuracy and where it fails.
Design the human checkpoint
We decide what the system may do unattended and what a person must approve. This is a business decision, not a technical one.
Integrate and deploy
Delivered into the existing workflow, with logging, cost controls and a manual fallback.
Monitor and tune
Model behaviour drifts and inputs change. We track accuracy and cost in production and adjust.
AI & Automation
Questions we are actually asked
Not on the configurations we deploy. We use enterprise API tiers where inputs are not used for training, and we document exactly which provider processes what. Where data may not leave your environment at all, we say so before the project starts rather than after.
Works with
Software & Systems
Business systems built around how your organisation actually works — replacing spreadsheets, email chains and disconnected tools with one connected platform.
Explore Software & Systems ExploreCloud & Infrastructure
Cloud environments, identity, email and business continuity — designed for the workload, documented, and operated rather than merely installed.
Explore Cloud & Infrastructure ExploreWeb & Digital Experiences
Digital experience engineering — websites and web platforms built as products, engineered for performance, accessibility and search, not assembled from a template.
Explore Web & Digital Experiences Explore
Tell us what is not working.
A short conversation is usually enough to tell whether this is the right capability for your situation — and we will say so if it is not.